Last updated: 2026/05/29
1. Person Responsible for Processing
Michele Vincenzo Guzzo
514 824-1583
mvguzzo@royallepage.ca
2. Collection of Personal Information
We collect personal information when you:
- Complete a contact form or information request form
- Use the live chat feature
- Browse our website (through analytics tools)
The information collected may include: your first name, last name, email address, phone number, and the content of your messages.
We may share certain personal information with technology service providers who help us operate the website, manage inquiries, measure website performance, provide live chat services, send communications, or manage advertising tools. These providers are authorized to use the information solely for the purposes of the services they provide to us.
3. Use of Information
Your information is used to:
- Respond to your requests for information or contact
- Present properties that match your criteria
- Improve our website and services
- Contact you regarding your real estate project
We do not sell or rent your personal information to third parties.
Disclosure Outside Quebec
Some technology service providers we use may process or host personal information outside Quebec or Canada. Where applicable, we take reasonable measures to ensure that such information receives adequate protection.
4. Cookies
Our website uses cookies to improve your browsing experience. You may accept or refuse their use through the banner displayed during your first visit.
Essential Cookies
Necessary for the operation of the website. These cookies do not require your consent.
Analytics and Marketing Cookies (with Consent)
Google Analytics / Google Tag Manager
Used to analyze website traffic and visitor behavior. Data is anonymized and aggregated.
Privacy Policy: policies.google.com/privacy
Meta Pixel (Facebook/Instagram)
Used to measure the effectiveness of our advertising campaigns on Meta platforms and to show you relevant advertisements.
Privacy Policy: facebook.com/privacy/policy
Vendasta Live Chat
Our website uses a live chat module provided by Vendasta. Conversations are recorded and retained to ensure proper follow-up on your inquiries.
Privacy Policy: vendasta.com/privacy-policy
Third-Party Embedded Content (with Consent)
Google Maps
Some pages display maps embedded through Google Maps. Displaying these maps may result in data collection by Google.
Privacy Policy: policies.google.com/privacy
YouTube
Some property listings include virtual tours hosted on YouTube. Playing these videos may result in data collection by Google/YouTube.
Privacy Policy: policies.google.com/privacy
5. Retention of Information
Your personal information is retained only as long as necessary for the purposes for which it was collected or as required by applicable laws.
6. Your Rights (Law 25 — Quebec)
In accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Law 25), you have the right to:
- Access the personal information we hold about you
- Correct your information if it is inaccurate or incomplete
- Withdraw your consent at any time for non-essential purposes
- Request deletion of your information, subject to legal obligations
- Be informed of any confidentiality incident involving your information
For any questions, complaints, or requests regarding the protection of your personal information, you may contact the person responsible for personal information protection using the contact details provided in this policy.
7. Withdrawal of Cookie Consent
You may withdraw your consent to non-essential cookies at any time by clicking [Manage My Preferences] in the website footer.
8. Security
We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
9. Changes
We reserve the right to modify this policy at any time. The updated revision date will be displayed at the top of this page.